Shipping

Within Australia

All Australian orders will be sent within 2 business days via the Australia post express service. We only ship via express post and offer this service as a flat rate of $5 per order for orders under $100 and FREE for orders over $100.

 

This service is trackable and requires signature on delivery to ensure your order arrives safely with you.

Your tracking number will be sent to you via the Heartland and Baulch order page, and also from Australia Post.


If you would like to request your parcel to be left safely at your location ( no signature required) you can do this via the email sent from Australia Post Tracking under the section ‘ Safe Drop’.

We absolutely take no responsibility for lost orders if you have selected a safe drop.


You are responsible for filing any claims with carriers for damaged and/or lost shipments.


International

Our international orders are sent via DHL express. This is registered post with tracking and signature. If you are not present at time of delivery a card will be left for you with details on how you can collect your parcel.

We offer this service as a flat rate of $15 for orders under $150AUD to the USA and New Zealand.

For all other countries it is charged as flat rate $32.50.

 

This service is 2-4 days for delivery once it has been sent. This time frame is an estimate and can change due to matters outside of our control.

Please add an additional 2 days of handling before shipment for international orders.


You are responsible for filing any claims with carriers for damaged and/or lost shipments.

CUSTOMS AND IMPORT DUTIES

All international customers are responsible for the customs rates within their own country. For further information, please contact your local customs office. Heartland and Baulch will declare the full value on all international orders and must include an invoice for customs should they require it.