Items will only be accepted if returned in 100% original condition, including:
* Unworn
* Unwashed
* Un-perfumed
* Free from make-up, deodorant, or fake tan marks

Items that do not meet these conditions will not be accepted, and the customer will be notified.

Australian Orders: Return shipping is covered for Australian customers who opted in to Checkout+ at the time of purchase. If you did not opt in to Checkout+, you will be responsible for covering your own return postage costs.

International Orders: International customers are responsible for covering their own return shipping costs, as Checkout+ is not available for international orders.

Once your return has been received and processed by our team, your store credit will be issued and sent to your email address.

Please allow time for your return to be received and inspected before your store credit is processed.

As soon as your exchange is lodged, your new order will be sent out with free standard shipping.

During the exchange process, we place a temporary $1 hold on your payment method. You’ll have 7 days to drop your original item off at the post office and send it back to us. If your return isn’t lodged with the post office within this timeframe, the full exchange amount may be charged to your original payment method.

Please ensure your original items are returned in line with our return conditions.

Once your exchange has been lodged, your replacement item will be placed on hold to secure your preferred size or style. Your replacement order will not be shipped until we have received and processed your original item.

Please ensure your original item is posted back within the required timeframe and meets our return conditions so we can process your exchange as soon as possible.

All exchanges, including instant exchanges, are sent via standard post. If you’d prefer express shipping, you can upgrade to express post for an additional fee at checkout.

If you believe you have received a faulty or defective item, we're here to help.

You can notify our team by either messaging us through the website chat box or selecting “Faulty Item” in our returns portal. Please include clear photos of the fault with your submission so our team can assess the issue.

Once we receive your request, our team will review the images and be in touch with the next steps.

If your item is confirmed to be faulty, it will need to be returned to our warehouse for inspection and processing before a replacement or refund can be issued. We will send you a prepaid return label to send back faulty items. 

Please leave faulty items unworn and contact us as soon as possible so we can assist you

Any items marked Final Sale and are not eligible for exchange, refund, or store credit, unless deemed defective or faulty.

If you feel your item is faulty, please do not wear it, simply notify us straight away via email hello@heartlandandbaulch.com and we will amend the situation as soon as possible.

Australian Orders: A minimum $15 reshipping fee applies to parcels returned to us due to an incorrect or incomplete address entered at checkout, or if a parcel is left uncollected at the post office and returned to our warehouse.

International Orders: A minimum $20 reshipping fee applies to parcels returned to us due to an incorrect or incomplete address entered at checkout, or if a parcel is left uncollected at the post office and returned to our warehouse.

If you would like your parcel resent, you will be responsible for covering the reshipping fee before your order can be dispatched again.

Please double check your shipping details at checkout and keep an eye on your tracking updates to avoid additional charges