Return Policy

All products sold on the Heartland and Baulch website are non refundable.


Please email to request an exchange within 14 days of receiving the item. ( Or simply click ' reply' on your order confirmation email and let us know via email)

Once your item has been returned to us and quality checked we will send out a store credit the value of your item so you may re-purchase your exchange.

As our products often sell out we have no way of guaranteeing that your exchange will be available.


The customer will be responsible for paying to return their item and to resend the new item.


Any sale items marked as ' FINAL SALE' in the product name and description are not eligible for return or exchange.

Standard sale items can be returned for store credit or exchange.

Returns must be received in original condition - unworn, unwashed, with all tags still attached and be returned back to us within 15 days of you receiving the item.

Please use registered post when posting your return back  to us, as we cannot cover any losses for items we have not received back.

If you feel your item is faulty, please do not wear it, simply notify us straight away via email and we will amend the situation as soon as possible.


We take quality very seriously. If you are unsatisfied in any way, please contact us at and one of our friendly staff will get back to you.